Sr. IT Manager – Enterprise Systems Optimization

• Align IT strategy with company objectives
• Oversee IT applications: ERP, CRM, custom solutions, and business platforms
• Lead and mentor IT development team

THE CLIENT
Our client is the US-based operating subsidiary of a world leader in heavy, off-road machinery. They are a global brand experiencing exciting growth across North America. They serve customers across North America with a commitment to reliability, innovation, and customer-first service.

THE OPPORTUNITY
This role will serve as the strategic technology leader for our client's enterprise applications. It offers a strategic seat at the table with executive exposure. This is not a maintenance role; it is a mandate to modernize, lead, and transform. You will own the full lifecycle of our ERP, CRM, and custom application portfolio, lead a high-performing team of IT professionals, and partner directly with the VP of Process & Systems and senior business leadership to drive technology-enabled competitive advantage. The team is ready to grow under strong leadership.

THE DUTIES
Strategic Leadership

• Develop and execute a comprehensive IT systems strategy aligned to the company's business objectives.
• Collaborate with the VP of Process & Systems and executive stakeholders to identify technology needs and deliver solutions that drive efficiency and growth.
• Contribute to the IT roadmap and multi-year budget planning process.
• Stay current on emerging technologies and drive adoption of innovations that deliver competitive advantage.

Enterprise Application Management

• Oversee the full lifecycle of enterprise applications — ERP, CRM, custom solutions, and other business-critical platforms.
• Ensure the reliability, scalability, security, and performance of all systems and infrastructure.
• Manage vendor and external partner relationships for software, integrations, and support services.

Software Development Leadership

• Lead and mentor a team of four developers, architects, and QA professionals.
• Establish and enforce best practices for development methodologies, coding standards, and quality assurance.
• Manage the project portfolio — ensuring on-time, on-budget delivery across multiple concurrent initiatives.
• Foster a culture of technical excellence, continuous improvement, and innovation.

Team & Talent Development

• Recruit, develop, and retain top IT talent.
• Conduct regular performance reviews and provide meaningful coaching and feedback.
• Create career development pathways that keep high performers engaged and growing.

Cross-Functional Partnership

• Work closely with HR, Finance, Operations, Sales, and Product Support to understand business needs and translate them into technology requirements.
• Serve as a trusted technical advisor to non-technical business stakeholders.
• Facilitate effective communication between IT and all business units.

THE EXPERIENCE NEEDED

• 10+ years of progressive IT experience, with at least 5 years in a leadership role managing systems and development teams.
• Proven experience managing large-scale ERP and CRM platforms across the full lifecycle.
• Deep knowledge of system architecture, databases, networking, and security principles.
• Experience with cloud platforms (AWS, Azure, or GCP) and modern architectural approaches strongly preferred.
• Familiarity with DevOps practices, CI/CD pipelines, and automation tooling.
• Strong project portfolio management skills — scope, budget, timeline, and quality.
• Change management expertise; ability to lead organizational and technical transformation.
• Exceptional communication skills — able to translate technical complexity for executive and business audiences.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field required; Master's degree preferred.